When you see a blank screen or an error when trying to join a live session, here are several steps you can follow:
Refresh the Page:
Sometimes a simple page refresh fixes temporary loading issues.
Check Your Internet Connection:
Make sure your connection is stable. If possible, switch to a wired connection or a more reliable Wi-Fi network.
Try a Different Browser or Device:
Your current browser might be incompatible or experiencing issues. Try joining from another browser (Chrome, Firefox, etc.) or device.
Clear Cache & Cookies:
Old data might be causing display issues. Clear your browser cache and cookies, then try reloading the session.
Disable Browser Extensions/VPN:
Certain extensions or VPNs can interfere with live streaming. Disable them temporarily to see if that resolves the issue.
Check for Service Outages:
It’s possible that our platform is experiencing temporary issues. You can check our status page or our social media updates for any reported outages.
Contact Support:
If none of these steps work, please contact our support team with details (error messages, screenshots, and your browser/device info) so we can help troubleshoot further.
These steps usually resolve most issues related to a blank screen or error when joining a live session.