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What should I do if the audio or video isn’t working properly during the live session?
What should I do if the audio or video isn’t working properly during the live session?
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Written by uday
Updated over a week ago

Here are some steps you can try if the audio or video isn’t working properly during a live session:

  • Check Your Internet Connection:
    Ensure you have a stable and fast connection. If possible, switch to a wired connection or a stronger Wi-Fi network.

  • Refresh or Rejoin the Session:
    Sometimes reloading the page or leaving and rejoining the session can fix temporary glitches.

  • Verify Your Device Settings:
    Make sure your speakers/headphones are connected and the volume is up. For video, check that your browser or app is up-to-date and not muted.

  • Disable VPNs or Extensions:
    VPNs or certain browser extensions can sometimes interfere with audio or video. Try disabling them temporarily.

  • Switch Browser or Device:
    If the issue persists, try a different browser or device to see if the problem is specific to one setup.

  • Contact Support:
    If none of these steps resolve the issue, please contact our support team with details (error messages, device info, and a screenshot if possible) so we can help troubleshoot further.

These steps should help resolve most audio/video issues during your live sessions.

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