Here are some steps you can try if the audio or video isn’t working properly during a live session:
Check Your Internet Connection:
Ensure you have a stable and fast connection. If possible, switch to a wired connection or a stronger Wi-Fi network.Refresh or Rejoin the Session:
Sometimes reloading the page or leaving and rejoining the session can fix temporary glitches.Verify Your Device Settings:
Make sure your speakers/headphones are connected and the volume is up. For video, check that your browser or app is up-to-date and not muted.Disable VPNs or Extensions:
VPNs or certain browser extensions can sometimes interfere with audio or video. Try disabling them temporarily.Switch Browser or Device:
If the issue persists, try a different browser or device to see if the problem is specific to one setup.Contact Support:
If none of these steps resolve the issue, please contact our support team with details (error messages, device info, and a screenshot if possible) so we can help troubleshoot further.
These steps should help resolve most audio/video issues during your live sessions.