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Technical & Troubleshooting
This category addresses technical problems and general troubleshooting for the Kodnest app. It helps students resolve common issues such as app errors, connectivity problems, or device compatibility, and guides them on how to seek further assistance. Ensuring a smooth user experience, it covers what to do when things go wrong on the platform.
App Errors & Performance
Solutions for common app errors, performance issues, and general troubleshooting tips.
The Kodnest app/website is not loading at all – how can I fix this?
I see an error message like "Something went wrong" or a blank screen – what should I do next?
The app keeps crashing or freezing while I’m using it – how can I troubleshoot this?
Kodnest is running very slowly on my device – what might be the cause and how to improve it?
Certain features or buttons in the app aren’t working when I click them – how do I resolve that?
I’m logged in, but the content (courses, dashboard info) isn’t appearing or is incomplete – what to do?
The videos or images in the course content are not displaying properly – how can I fix that?
I updated the app to a new version and now something is broken – what steps should I take?
I’m getting an "unsupported device/browser" message – what are the recommended browsers or OS requirements for Kodnest?
How do I clear cache or app data for Kodnest to resolve loading or formatting issues?
Are there any known outages or maintenance times when the Kodnest app might not work?
Is my data safe if the app encounters an error – do I need to back up any progress manually?
Device Compatibility & Connectivity
Information on supported devices, browsers, and connectivity troubleshooting for optimal app use.
Can I use Kodnest on any device? What are the platform requirements (Android, iOS, Windows, Mac)?
Is there a dedicated mobile app for Kodnest, and where can I download it (Play Store, App Store)?
The mobile app isn’t functioning properly (e.g., crashing or not opening) – what should I do?
I’m not receiving push notifications on my mobile – how do I enable notifications for Kodnest?
I have a slow or unstable internet connection – what Kodnest features can I use offline, if any?
Live classes or videos aren’t playing well on my network – how can I improve streaming quality?
Does Kodnest support low-bandwidth modes or quality settings for videos and live streams?
I primarily use an iPad/Tablet – will the Kodnest site or app work fully on tablet devices?
The text or interface looks broken on my screen size – how can I adjust the view or is a fix available?
Do I need to allow any permissions (camera, mic, storage) for Kodnest to function properly?
How can I troubleshoot connectivity issues that affect live classes or exam sessions on Kodnest?
My firewall/antivirus is blocking some Kodnest features – what domains or settings should I whitelist?
How do I report a technical issue or bug I’ve found in the app to the Kodnest support team?
How can I contact Kodnest support for help if I cannot resolve an issue on my own (email, chat, phone)?